<div data-v-1b328439="" class="v-expansion-panel-text">
<div class="v-expansion-panel-text__wrapper">
<div data-v-1b328439="">
<p>We provide technical and dealing support as well as personal assistance for your difficulties. Our support team is available during forex trading hours:</p>
<table class="interest-table">
<tbody>
<tr>
<td>Period of October to April</td>
<td>GMT 22:00 Sunday – 22:00 Friday<br><strong>Server time</strong>&nbsp;23:00 Sunday – 23:00 Friday</td>
</tr>
<tr>
<td>Daylight saving period from April to October</td>
<td>GMT 21:00 Sunday – 21:00 Friday<br><strong>Server time</strong>&nbsp;23:00 – 23:00 Friday</td>
</tr>
</tbody>
</table>
<p>For any technical issues, please email&nbsp;<a href="https://www.bgifx.com/cs@bgifx.com" class="" target="_self">cs@bgifx.com</a> or you can <a rel="noopener noreferrer" href="https://www.bgifx.com/" target="_blank">chat with us</a> throughLive Chat for all enquiries.</p>
</div>
</div>
</div>

We provide technical and dealing support as well as personal assistance for your difficulties. Our support team is available during forex trading hours:

Period of October to April GMT 22:00 Sunday – 22:00 Friday
Server time 23:00 Sunday – 23:00 Friday Daylight saving period from April to October GMT 21:00 Sunday – 21:00 Friday
Server time 23:00 – 23:00 Friday

For any technical issues, please email  or you can throughLive Chat for all enquiries.

I am facing technical difficulties. Who should I approach for assistance and is there round-the-clock assistance?

My MT4/MT5 platform is not responding? What should I do if I forgot my login password?

Is MT4/MT5 available for mobile devices?

What are the benefits of using the MT4/MT5 platform?

Will my open positions and placed orders be closed if I am offline?

My Trailing Stop is not executed. What is the reason for this?

What is the standard time displayed on the MT4/MT5 platform?

Is the time adjustable on the MT4/MT5 platform?

Can I access my MT4/MT5 trading account from different computers/devices?

Is the MT4/MT5 platform available on Mac?

Live Account Q&A

Welcome to Blackwell Global Help Centre

Period of October to April	GMT 22:00 Sunday – 22:00 Friday Server time 23:00 Sunday – 23:00 Friday
Daylight saving period from April to October	GMT 21:00 Sunday – 21:00 Friday Server time 23:00 – 23:00 Friday